With our commitment to exceptional customer experience, we have designed a comprehensive return and exchange policy to ensure your utmost satisfaction.
1. Eligibility for Returns and Exchanges
We gladly accept returns and exchanges on all unworn and unwashed items within 30 days of the purchase date. To be eligible, the product must be in its original condition with all tags and packaging intact.
2. Return Process
To initiate a return, please follow these simple steps:
- Contact our customer support team via email or phone to request a Return Authorization (RA) number.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the package back to us using a traceable and insured method.
- Once we receive the returned item, our team will inspect it for eligibility and process your refund accordingly.
3. Exchange Process
If you would like to exchange an item for a different size or color, please follow the return process mentioned above. In your return package, include a note specifying the desired exchange details. Once we receive the returned item, we will promptly process the exchange and ship the new item to you. Please note that exchange requests are subject to availability.
Upon successful inspection of the returned item, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account.
5. Contact Us
We value your feedback and are here to assist you. If you have any questions, concerns, or require further assistance, please reach out to our dedicated customer support team via email.
6. Our Story
We believe that clothing is not just about fashion; it's a reflection of your personality and values. We meticulously curate our collection to showcase unique designs that celebrate individuality and empower people to express themselves with confidence.
7. Social Responsibility and Sustainable Development
We are committed to making a positive impact on society and the environment. By partnering with ethically responsible manufacturers and using sustainable materials, we strive to minimize our ecological footprint and support fair labor practices. With every purchase, you contribute to our mission of creating a better world for future generations.
Terms and Conditions:
1. The customer acknowledges and agrees to the Return and Exchange Policy outlined above.
2. The customer understands that any alterations made to the original product, including but not limited to hemming or embroidery, voids the eligibility for return or exchange.
3. We reserves the right to refuse returns or exchanges that do not meet the specified criteria.
4. In the event of a manufacturing defect or error on our part, we will cover the return shipping costs. For all other return or exchange reasons, the customer is responsible for the shipping fees.
5. Refunds will be processed in the original currency of the purchase.
6. We reserves the right to modify or update the Return and Exchange Policy at any time without prior notice.
By completing a purchase on our website, you indicate your acceptance of these terms and conditions.